How to create a new user profile
- Quit your Outlook app.
- Go to Control Panel.
- Open Mail. (Tip – the location depends on the OS, but it is usually in the Accounts or Internet section. If you still cannot find it, try the search bar.)
- When the Mail window pops up, you will see the name of the current profile in the title bar.
- Click on ‘Show Profiles’. Here you will see all your profiles – the default one including.
- To add a profile, click on ‘Add’.
- Select a name and click on ‘OK’.
- Setup an email account for that profile, from the pop-up window.
- When you have finished, click on ‘Finish’.
- Choose the option ‘Prompt for a profile to be used’ or change the profile you are using by default from the dropdown menu. Click on ‘OK’.
- Start your Outlook app for Windows. You will now notice the difference, even though you have two email accounts setup in your Outlook, the default one and the one you just created, only the latter shows in your Outlook.
- Once the problem has been solved the faulty profile may be deleted if not needed